Frequently Asked Questions
We have included some of the questions that are commonly asked by prospective purchasers, existing residents and landlords.
Most alterations to your apartment are allowed but we ask that you contact us to seek approval first
For safety reasons, mobility scooters are not allowed in the communal areas but we are happy to discuss your requirements for storage
The Service Charge covers the cleaning of the communal areas. Residents are responsible for arranging the cleaning of their apartments.
No, the mat works from approximately 6.30am to 10am. If you have not activated your mat by that time the House Manager or off-site Monitoring Service will call you to ensure all is well.
You can of course opt out of the service by signing a disclaimer. However, as this service is designed to ensure your well-being, we strongly advise against this.
The landlord takes out insurance to cover the buildings and the communal contents. Residents take out contents insurance to cover their own property as normal.
Our House Managers are available during normal working hours. If you require help during the night you should pull one of the emergency cords in your apartment. The off-site Monitoring Service will assist you and summon any help that is required e.g. Doctor or Ambulance.
It depends on the lease. We will be able to advise you on the situation in your development. If an existing pet can be accomodated and subsequently dies, it will unfortunately not be possible to replace it.
If your development has a Guest Suite it can be rented for short stays at a nominal charge
No. Residents are responsible for arranging their own care.