Commerson Estate Management

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Frequently Asked Questions

We have included some of the questions that are commonly asked by prospective purchasers, existing residents and landlords.

What is your policy on alterations, can I replace my kitchen units or bathroom?

Most alterations to your apartment are allowed but we ask that you contact us to seek approval first

Does the Service Charge cover the cleaning of my apartment?

The Service Charge covers the cleaning of the communal areas. Residents are responsible for arranging the cleaning of their apartments.

How does the Good Morning Mat/PIR system work? Do I have to be up at a certain time?

No, the mat works from approximately 6.30am to 10am. If you have not activated your mat by that time the House Manager or off-site Monitoring Service will call you to ensure all is well.

Can I opt out of the Good Morning Mat/PIR system?

You can of course opt out of the service by signing a disclaimer. However, as this service is designed to ensure your well-being, we strongly advise against this.

I pay for the building insurance - why should I have to take out extra insurance on my apartment?

The landlord takes out insurance to cover the buildings and the communal contents. Residents take out contents insurance to cover their own property as normal.

Is it possible for friends and relatives to stay over at the development?

If your development has a Guest Suite it can be rented for short stays at a nominal charge

Does the House Manager provide personal care?

No. Residents are responsible for arranging their own care.

Who is responsible if my shower isn't working?

You are responsible for repairs within your apartment. However we hold a list of local contractors and you may wish to choose one of these.

I have a motorised wheelchair, is it allowed in the development?

Yes, motorised wheelchairs are allowed. However, for safety reasons, mobility scooters are not permitted inside the development.

How can I find out about the amenities in the development and local area?

Your House Manager or Area Manager will be able to help you become familiar with the development and local services. We also provide all new residents with a Welcome Pack which contains essential information about living in a Commerson development and the locality.

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