Commerson Estate Management

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Frequently Asked Questions

We have included some of the questions that are commonly asked by prospective purchasers, existing residents and landlords.

Is there an age restriction on who can buy an apartment at your developments?

Our developments are designed for independent retirement living. The individual lease will stipulate who can occupy the apartment but generally the minimum is either 55 or 60 years of age.

Who is responsible if my shower isn't working?

You are responsible for repairs within your apartment. However we hold a list of local contractors and you may wish to choose one of these.

Why do I need to pay for buildings insurance? It's not my building.

The lease will require the landlord to take out buildings insurance, and the cost of this is reimbursed by the residents. You may wish to ask your solicitor to go through the terms of the lease with you before the purchase is completed to ensure that you are fully aware of all the costs.

Where can I park my car?

All our developments have a car park for residents. However, as the situation at each development is different, please ask the House Manager or our friendly Head Office team for advice.

I have a motorised wheelchair, is it allowed in the development?

Yes, motorised wheelchairs are allowed. However, for safety reasons, mobility scooters are not permitted inside the development.

How can I find out about the amenities in the development and local area?

Your House Manager or Area Manager will be able to help you become familiar with the development and local services. We also provide all new residents with a Welcome Pack which contains essential information about living in a Commerson development and the locality.

What communication will I receive?

We will agree with you exactly how you want us to communicate with you, including how often you wish to meet and receive reports

Can you provide bespoke reporting?

We have invested in industry-leading software which allows us to tailor the information we provide to your individual needs, from summary to fine detail

How do you select contractors?

We maintain a list of approved contractors who are carefully selected for their effectiveness and to ensure good value. We review this list at least annually to verify that the firms on it continue to meet our rigorous standards.

How do you manage debtors?

Our Finance Department has an effective and well-defined credit control process which means that arrears are kept to a minimum.

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