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What is your policy on alterations, can I replace my kitchen units or bathroom?

Most alterations to your apartment are allowed but we ask that you contact us to seek approval first

What is your policy on alterations, can I replace my kitchen units or bathroom? I have a mobility scooter, what are your arrangements for this?

For safety reasons, mobility scooters are not allowed in the communal areas but we are happy to discuss your requirements for storage

How does the Good Morning Mat/PIR system work?

No, the mat works from approximately 6.30am to 10am. If you have not activated your mat by that time the House Manager or off-site Monitoring Service will call you to ensure all is well.

Can I opt out of the Good Morning Mat/PIR system?

You can of course opt out of the service by signing a disclaimer. However, as this service is designed to ensure your well-being, we strongly advise against this.

Is the House Manager on call during the night?

Our House Managers are available during normal working hours. If you require help during the night you should pull one of the emergency cords in your apartment. The off-site Monitoring Service will assist you and summon any help that is required e.g. Doctor or Ambulance.

I have a pet. Can I bring it with me?

It depends on the lease. We will be able to advise you on the situation in your development. If an existing pet can be accomodated and subsequently dies, it will unfortunately not be possible to replace it.

Is it possible for friends and relatives to stay over at the development?

If your development has a Guest Suite it can be rented for short stays at a nominal charge

Does the House Manager provide personal care?

No. Residents are responsible for arranging their own care.

Why do I need to pay for buildings insurance? It's not my building.

The lease will require the landlord to take out buildings insurance, and the cost of this is reimbursed by the residents. You may wish to ask your solicitor to go through the terms of the lease with you before the purchase is completed to ensure that you are fully aware of all the costs.

Where can I park my car?

All our developments have a car park for residents. However, as the situation at each development is different, please ask the House Manager or our friendly Head Office team for advice.

I have a motorised wheelchair, is it allowed in the development?

Yes, motorised wheelchairs are allowed. However, for safety reasons, mobility scooters are not permitted inside the development.

How can I find out about the amenities in the development and local area?

Your House Manager or Area Manager will be able to help you become familiar with the development and local services. We also provide all new residents with a Welcome Pack which contains essential information about living in a Commerson development and the locality.

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