Giving you the freedom to enjoy your retirement
At Commerson we specialise in the management of developments designed for retired people.
We believe retirement should be a pleasurable experience, with the freedom to take advantage of the opportunities offered by increased leisure time.
Our comfortable, well-appointed developments have first-class amenities and are conveniently located so that you can live independently.
Since we take care of the upkeep and maintenance of the building, you are able to concentrate on the life you want to enjoy.
Many social activities take place in Commerson developments and provide a sense of community. It’s up to you how involved you want to be.
SAFETY AND SECURITY
We understand just how important your safety and security are, and we make sure that you can enjoy your retirement in complete peace of mind. At the same time we understand that this is your home and how much you value your independence, so we are careful not to be intrusive.
At the heart of our service is the resident House Manager, who oversees the day-to-day running of your development. She or he is there to be a good neighbour to you; although, since we cater for independent living, you are of course responsible for arranging any personal care that you may need.
As you would expect, we have the appropriate security measures, combined with a discreet system to ensure residents’ well-being.
WHY CHOOSE US?
Ethics and Values We are very proud to have achieved the prestigious new ARMA-Q accreditation from the Association of Residential Managing Agents (ARMA).
This important development means you can be confident that Commerson has demonstrated compliance with the very highest professional and ethical standards.
We adhere to a strict code of practice and offer access to an independent Ombudsman for complaint resolution.
IT’S IN THE DETAILS
At Commerson we know how important it is to get the details right.
From recruitment of staff to selection of contractors, we make sure that we only choose the very best.
Our team receive ongoing training and support to ensure their effectiveness.
We work closely with residents and landlords to ensure the smooth running of our developments.
Our approachable, open policy is designed to resolve any issues as quickly as possible.
Feedback from our residents and their families shows a consistently high level of satisfaction with the standard of our management service and amenities.
However we are never complacent and are constantly striving to improve.
In addition to regular meetings we carry out surveys to ensure that we understand the views of leaseholders and consider their comments in delivering our service.
Each of our developments has a dedicated Area Manager who supervises everything, making regular visit to meet residents and Residents’ Associations
A key feature of our service is that most of our developments have an on-site House Manager who ensures that our residents can enjoy their retirement in complete peace of mind and independence – this valuable benefit is increasingly rare in today’s market
All our staff receive comprehensive ongoing training and appraisal
- Value for money is a key priority – we never let contracts roll over automatically and always renegotiate to ensure that we secure the best possible combination of price and service
- Our approachable Finance Team is on hand to help residents resolve their queries speedily
- We have invested in the latest comprehensive property accounting and financial system
- By offering a monthly direct debit payment option for service charges, ground rent and car parking we help residents manage their outgoings
SELLING YOUR PROPERTY
- Our in-house Sales and Legal administration assures a smooth and efficient conveyancing process in conjunction with your Estate Agent and Solicitor
- To assist vendors we maintain a list of prospective purchasers who have enquired about our developments